Tag Archives: BPR

Rapid Crisis Intervention/Facilitation Method


Organizations around the globe face critical instances that need a clear and consistent approach to resolving issues in a way that not only fixes a problem in the short term but also helps to ensure that the issue does not happen again.  Too many times organizations make knee jerk reactions to stop the bleeding and resolve immediate problems however, there is  no true resolution to make sure that the problem does not occur again.  Often times, these organizations face a make or break situation in terms of public perception as well as operational capabilities standpoints.  These situations demand rapid and corrective actions in mid-stream, without the luxury of re-starting operations from square one.  In most situations, there is time to right the ship and provide the necessary practical and technical leadership that is required to fix the current problems and to communicate a concrete plan and corrective solution to the organizations stakeholders.

Based on Crisis Intervention experience for organizations across the globe,  the following approach to standing up a Crisis Intervention Management (CIM) PMO has been established.  The goal of the CIM PMO is to coordinate, facilitate, and be a management tool for allowing organizational leads to direct and integrate resources allowing them to navigate the correct path within a defined period of time.

The Crisis Intervention Management (CIM) PMO is a well-defined and replicable methodology that is used to assist organizations in tracking, managing, coordinating, and communicating the successful remediation of the issues with systems that are in a rapid remediation mode.

Crisis Intevention Model

The Crisis Intervention Model above does not in itself contain the final solution to the specific problems that plague organizations/programs in crisis.  That is the function of the leadership, program, and technical resources that are tasked for this purpose.  Rather, the CIM is a defined methodology to help ensure that a rapid but replicable intervention process is followed and that the issues are identified and the solutions are implemented in a timely manner by the individuals with the required expertise.

From Kick-Off to Execution, the CIM Model envisions a six week project followed by the Delivery of the Solution.  The Kick-Off is used to establish the ground rules for interaction and to allow everyone to understand the role of the CIM PMO and how all of the stakeholders will work within this structure.  The Gap Analysis is done in a two day workshop format that will allow the Organization to identify their vision of the problem and their requirements, the current staff/vendors to present the current problems and the proposed solutions, and selected Industry thought leaders to evaluate the issues and identify gaps and propose innovative solutions.  The Solutions Definition workshop is an addition two day workshop that will include some of the key personnel from the previous meetings and builds upon the Gap Analysis by including additional Subject Matter Experts that may be necessary to build a solution.  The outcome of this meeting will be the roadmap by which the solution will be executed.  Project Planning is the concrete schedule of implementation events that will be conducted as a means to deliver a fully functional Solution.  Execution is the work that will be done by the incumbent team, coordinated by the CIM PMO, with oversight from the organizational Lead.  Finally, Solution Delivery is the rollout of the new fixes in a seamless and effective way so that stakeholders have fully functioning and user friendly solution to the problem.

During a period of crisis, organizations a facing a very difficult time and that there are many ideas and proposals being provided to fix the problems facing the organization.  CIM is not a  solution, it is an organized and efficient way to screen solutions and implement them in a clear and well-structured process.  Even in the toughest of environments, properly trained and experienced Crisis Intervention Subject Matter Experts are able to drive even the most difficult of organizations to the execution phase within six weeks.  A standard timeline is included below.

Outcomes of a Structured Crisis Intervention Management Methodology include,  stand up the CIM PMO, facilitation of a Kick-Off meeting, Gap Analysis, and Solutions Definition, as well as providing the organization with a detailed Project Plan,
Daily Updates, Weekly Status Reports, Strategic Talking Points, and a final debrief.  Additionally, it is necessary for the CIM PMO to work with the Organization leads to drive the successful implementation of the Solution Delivery team, providing the necessary personnel and bandwidth to provide the oversight necessary to resolve a very serious issue at a very delicate time.

Leave a comment

Filed under common sense, consulting, efficiency, government consulting, Health Care, Lean, Lean Six Sigma

GAO Report Identifies Billions in Waste


Lean Six Sigma Experts Pounce On New GAO Report

Atlanta, GA – According to the Government Accounting Agency’s 2012 annual report, released this week, tens of billions of dollars are wasted every year due to unnecessary duplication, overlaps, and just plain waste in the Federal Government.   Sen. Tom Coburn R-OK estimates that these wastes cost taxpayers as much as $100 Billion Dollars every year.

“This is not news to Effective Government Now, the Coalition of Lean Six Sigma professionals who came together in the Fall of 2011 at the invitation of Speaker Newt Gingrich, specifically to work with Newt’s vision that reducing the cost and size of government can be done thoughtfully with common private sector business applications.  We are not limited only to the politically charged choices of raising taxes or slashing needed services”, said Effective Government Now Chairman Jack Merritt.

Last Summer Newt said:

“There are a number of sophisticated management systems that create more productive, more effective patterns of work.

One of those systems is Lean Six Sigma.

If applied across the entire federal government, some estimate it could save $500 billion a year or $5 trillion over a ten-year period. By comparison, the [then] newly created “Super Committee” is [was] merely trying to save $1.5 trillion.

A properly focused Lean Six Sigma effort could reorient government to act in ways that would help balance the budget, grow our economy, accelerate job creation, and make America the most competitive country in the world.

To achieve this future, it will require us to work together to educate the American people, the news media and our elected officials, and win the argument for smaller, leaner, and more effective government.”

Speaker Gingrich had the right ideas nine months ago, and the GAO has just validated his foresight.  Republican Study Committee Jim Jordan pointed out that “… 11 different agencies run 94 different programs to encourage ‘green building’” and “13 agencies operate 209 different STEM education programs.”  The GAO highlighted 51 areas and 130 recommended actions.

The Effective Government Now Coalition believes that neither the Congress nor the President has acted responsibly to address the rampant waste in our government.  Recovery must be driven by both the Executive Branch and Congress.  Both must work together to set priorities and measure results, while holding the Departments and Agencies responsible with Lean Six Sigma.  This will require bold and experienced leadership.  We believe that Speaker Newt Gingrich is the right person, with the right vision, and the best track record to drive this necessary collaboration to fundamentally change the way our federal government spends and, in the future, saves money.

2 Comments

Filed under efficiency, government consulting, Lean Six Sigma