From Better Business For All:
This week’s post is about a simple tool any group of managers can use to help clarify relationships and streamline operations among major organizations in a value stream. Level Zero Value Stream Maps or Phase Maps as they are sometimes called are an excellent tool for gaining consensus on the way things are or should be accomplished at a strategic level across organizations. The level zero map is a high level overview documenting who owns and who supports each phase of an enterprise value stream. It communicates things like the major inputs and outputs of each phase, the objectives of each phase, information systems used, and the major tasks associated with each phase. Something I like to add to my level zero maps is the overall set of objectives for the value stream. In fact, I like to do this first. It is a “begin with the end in mind” approach to documenting the value stream and it gets everyone on the team aligned to a common set of goals. From this start, the first pass is to move backwards defining the inputs and outputs of each phase such that you can pull the string on a single objective and see how it draws on inputs and outputs all the way back to the beginning. The second, forward pass is to flush out the details.
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