For Thousands of years people have been making improvements to processes by utilizing more efficient methods and reducing waste. The image below shows how over time civilizations were able to build bigger and seemingly better pyramids. We could also discuss the transition from the Ox Path to the Super Highway or any number of multi-century transformations. The bottom line is if you are looking to cut through all of the clutter and confusion, rely on your organizations goals and the strengths of your people by applying some Common Sense first.
The Common Sense Approach relies on four steps that have been the basis for personal, cultural, industrial, and business improvements for thousands of years:
Ask the Question
- The First Step in the Common Sense Approach is getting back to the basics of why your organization exists and asking some key questions to help you refocus:
– Why do we exist/what do we do/what are our goals?
– What do our customer’s expect from us?
– Is everything that we do geared toward meeting our customer’s needs?
– Are there things we can stop doing and still meet our goals?
– Why are we doing things the way that we do them?
– Can we do what we do better?
- Once we have answered our questions we need to document the as the Organizational Mission and Organizational Goals
- Once the Organizational Mission and Goals have been identified, walk the processes within your organization to ensure that they are aligned with the Organizational Mission and Goals –map the process
- Conduct a gap analysis to identify where unnecessary activity is occurring and where outdated or inefficient policies, guidance, and regulations are being followed and can be removed or altered in order to create more efficient processes – eliminate those things which do not add value to reaching the Mission
- Design and test new ways of doing business that better align with your Organizational Mission and Goals while minimizing the amount of unnecessary activity and maximizing efficiency – create processes which allow only those elements that are absolutely necessary to attain your mission
- Implementing the new solutions identified in Step Two does not mean just doing something new. It includes several activities to help facilitate transforming your organization’s culture and creating sustainable improvements:
– Create and use an Organizational Governance Document
– Create and use Standard Operating Procedures
– Provide training to help encourage consistency of operations
– Create Metrics that align with the Organizational Mission and Goals
– Provide regular feedback and communication (both within the processes and for the program)
– Provide easy access to all organizational documents and processes
– Hold individuals accountable
- Once your organization is free from clutter and confusion and activities are aligned with your Organizations Mission and Goals. Your staff should be incentivized to identify new and better ways of doing business.
– Consider restructuring your personnel evaluations to reflect desired new behaviors
I know that have left a lot of information out of this post. We have gone through some of the tools that can be used in previous posts and we will introduce more tools as time goes on. The whole point of the common sense approach though is to do what makes sense and don’t be affraid to ask questions or admit that you don’t know everything.
Until Next Time, Happy LEANing,